Help center for clubs
Step-by-step guides recorded on the real product. Pick a task and follow it until you see the result.
You do not need to know SailIQ first. Start with the task in front of you and we will take you from the first click to the expected result.
iThe web is the reference. iOS and Android continue on the web when this task has no native editor.
The club retains its initial configuration and a shared next action.
If you cannot see the action, make sure you are signed in with the club account and have the required permission.
Invite only the person you need, wait for acceptance, and check the role before assigning work.
Each person accesses with the accepted role; removing access does not delete their personal data.
An expired or revoked invitation does not grant access: send a new one from the team.
Create a training session, save its date and time zone, add participants, and review the resulting session.
The person in charge can check a first activity and its follow-up.
If participants are missing, first check their club access and device connectivity.
Start in draft, set dates and time zone, add classes, and review the participant view before publishing.
The regatta is ready to be published to its intended audience.
Do not open paid registrations until payment is configured and verified in the authenticated dashboard.
Open a regatta so participants can enter and the committee can approve with context.
An approved entry appears in the participant list and its result shows in the standings.
If a request doesn't appear, check the entry period, the chosen class and the pending status before creating another.
Complete the public profile, write a news item, and review the audience before sharing it.
Published information reaches the intended audience without being confused with an invitation.
If a publication does not appear, check its visibility and that the club remains active.
Publish reliable results without relying on scattered spreadsheets.
Open the regatta, create the class and the race, set up position scoring, enter each finish and publish the provisional result.
The race and overall results become visible to participants and the public.
If you cannot see the action, make sure you are signed in with the club account and have the required permission.
Turn the course and the fleet's position into a public experience that's easy to understand.
Participants and public tracking see the course and the fleet's updated positions.
If the map isn't receiving positions, check that the race is in progress and that the authorised device is transmitting to the right event.
Read the state of the fleet and handle an alert without exposing device credentials.
The team can tell what is transmitting, which training is featured and which alert needs attention.
If you see no positions, check the selected club, the transmitter's connection and that the training is still LIVE.
Open the dashboard after an activity and distinguish recorded data from an activity with no data.
The team interprets reports without treating missing data as zero activity.
If the report is empty, confirm the activity was completed and that you are viewing the correct club.
Operational tasks are located by platform without promising unavailable parity.
If a tool is not available in the app, continue on the web from the task link.
Check the limit affecting the task and, if you will charge registrations, configure and verify payment before publishing.
The club knows the applicable limit and avoids opening payments without verified configuration.
A limit does not remove existing data or permissions: it shows a recoverable option in the dashboard.
The issue reaches support with the minimum context needed to help.
If you cannot sign in or the network fails, do not create another account: use recovery or contact support.
Create your club in a few minutes and come back to any guide whenever you need it.
